Frequently Asked Questions
Everything you need to know about your athletic gear and orders.
What is the standard shipping time for sports equipment?
Standard shipping typically takes 3-5 business days within the continental United States. For oversized items like gym racks or treadmills, delivery may take 7-10 business days.
Does GATE Enterprise offer a warranty on performance apparel?
Yes, all our performance apparel comes with a 90-day manufacturer warranty against defects in materials and workmanship.
What is your return policy for footwear?
We offer a 30-day return window for all footwear. Shoes must be in their original packaging and in unworn, 'like-new' condition to qualify for a full refund.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment's progress.
Do you offer bulk discounts for sports teams or schools?
Absolutely. GATE Enterprise provides specialized pricing for team sets and institutional orders. Please contact our sales department via the 'Bulk Orders' page for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.